{"content_id":"afy03egcys","slug":"dimchae-kimchi-refrigerator-recall-check-and-request","locale":"en","schema_type":"HowTo","category":"how_to","category_name":"How-to","title":"Dimchae Top-Opening Kimchi Fridge Recall and How to Apply","summary":"If your Dimchae top-opening model was made before September 2005, compare its model name and manufacture date to check whether it is covered by the recall. Find the official application process, what the free service covers, and how to ask if you cannot determine whether your model is covered.","sponsorship_disclosure":null,"affiliate_disclosure":null,"commerce_disclosure":null,"author":{"name":"Injoys Editorial Team","url":"https://injoys.com/ko/about"},"key_points":["Check the label on the product for its model name and manufacture date.","Search for the model name on Q-Aid's recall registration page to check whether it is covered.","If it is covered, stop using the product and submit a request through the dedicated recall channel.","Tell the representative whether you want aging parts replaced or the product disposed of.","After the service visit, check the work record to confirm that the recall work is complete."],"content_markdown":"Among Dimchae kimchi refrigerators, **top-opening models manufactured before September 2005** should be checked for recall eligibility. Have the model name, manufacture date, contact numbers, and address ready, then request the free recall service through Q-Aid. No application deadline is listed on the request page.\n\nThe eligibility criteria and number of models are based on a January 24, 2025 announcement by the Korea Consumer Agency and the Korean Agency for Technology and Standards.\n\n## How to request the free recall service\n\nCheck your model on Q-Aid’s dedicated recall page before submitting a request. Q-Aid handles recall requests and service on behalf of Winia. For telephone assistance, call the Winia call center at 1588-9588.\n\n1. Check the product label for the model name and manufacture date.\n2. On the Q-Aid home page, find Service Request/Change \u003e Kimchi Refrigerrator Recall Request.\n3. Compare the model search result with the full model name printed on the product.\n4. Enter your name, mobile phone number, another contact number, and address.\n5. Read the personal information consent terms and submit your request.\n\nThe menu’s actual name is “Kimchi Refrigerator Recall Request.” On the request page, you can search using at least two characters of the model name. Do not register a similar model instead if your product does not appear in the search results.\n\nYou can check the required fields on the [Q-Aid recall request page](https://www.q-aid.co.kr/service/free/request). No separate deadline is shown on that page. You will receive information about the visit schedule after submitting your request.\n\n## Dimchae recall models and eligibility criteria\n\nThe official announcement covers 412 top-opening models from the specified production period. Top-opening models have a lid that lifts from above. Do not determine eligibility by manufacture year alone; check the model name as well.\n\nQ-Aid’s “Winia Co., Ltd. Old Kimchi Refrigerator Recall Request” states:\n\n\u003e Products requiring action: Models manufactured before September 2005\n\n| Item to check | What to compare |\n| --- | --- |\n| Product | Winia Dimchae kimchi refrigerator |\n| Design | Top-opening model with a lid that lifts upward |\n| Manufacture date | Official criterion of manufacture before September 2005 |\n| Model | Full model name on the product and official search result |\n| If eligibility is unclear | Give the model name and manufacture date to customer service |\n\nThe model examples in the official promotional material are not a complete list. Do not rule out your product simply because it is not among the examples. If the manufacture month is close to the cutoff, ask the recall service center to confirm eligibility.\n\n## Labels needed to check the Dimchae manufacture year\n\nCheck the manufacture date on the label attached to the product itself. The official promotional material directs owners to check the production year on the side of the product. You can also find the model name on the energy efficiency rating label.\n\n1. Find the product information label on the side.\n2. Write down the “model name” or “model designation” exactly as shown.\n3. Check the “year and month of manufacture” or “date of manufacture.”\n4. Take a photo of the entire legible label.\n\nThe model designation shown in the official example is DD-C2205RT(B). The manufacture date in the same example is October 28, 2002. On your own product, check the characters inside the parentheses too.\n\n### Manufacture date versus purchase date\n\nThe recall’s production-period criterion is separate from the purchase date. Do not use the receipt date alone to determine the manufacture month. The date a listing was posted on a shopping site cannot replace the manufacture date printed on the product.\n\n| Type of date | Meaning | How to use it to check eligibility |\n| --- | --- | --- |\n| Manufacture date | Date the product was made | Check the label on the product |\n| Purchase date | Date the product was bought | Does not replace the manufacture date |\n| Shopping site listing date | Date the sales information was posted | Do not use it to determine eligibility |\n\n## What to do based on your findings\n\nIf the label is unclear, request assistance rather than assuming the product is ineligible. An online answer estimating the year cannot replace an official check. Follow the steps below according to what you have confirmed.\n\n| What you have confirmed | Next step |\n| --- | --- |\n| Production period, design, and model match the eligibility criteria | Stop using the product and submit a recall request |\n| Only the manufacture year is known | Check the manufacture month and full model name |\n| The label has worn off or fallen off | Give any remaining product information to customer service |\n| The model does not appear in the search results | Check what you entered, then request assistance |\n| The product is an upright model or was made in a different period | Ask about fault or safety inspections separately from this recall |\n\nEligible products need recall service even if they are cooling normally. The Korean Agency for Technology and Standards advised owners to stop using eligible products. Details are available in the [joint announcement of January 24, 2025](https://www.kats.go.kr/content.do?cid=24965\u0026cmsid=240\u0026mode=view\u0026page=13).\n\n## Recall repair, disposal, and standard A/S compared\n\nThe free recall service is a safety measure for the affected aging components. It does not mean that every fault will be repaired for free. The announcements checked also do not specify a replacement with a new product or a cash payment.\n\n| Service | Official guidance | What to confirm when making a request |\n| --- | --- | --- |\n| Recall repair | Safety inspection, including free replacement of aging components | Eligibility and visit schedule |\n| Disposal of an eligible product | Free collection from your home if you want to dispose of it | Whether you want collection and the schedule |\n| Standard A/S | Charges may apply depending on warranty terms and the cause of the fault | Visit, repair, and parts charges |\n\nIf the product has another fault, explain it when submitting the recall request. It is best to confirm separately whether any additional work is free. The components of standard repair charges are listed in the [Q-Aid service charges guide](https://www.q-aid.co.kr/service/charge/1).\n\n## If eligibility is unclear or the product has a problem\n\nIf you cannot determine eligibility, ask the Winia call center to check. You can also request a Q-Aid home visit for a standard fault consultation. If you notice a problem such as a burning smell, stop using the product and describe the symptoms.\n\n1. Have the model name and any manufacture date you can confirm ready.\n2. Record any symptoms you have noticed, such as smells, noises, or cooling problems.\n3. Say first that the product needs to be checked for recall eligibility.\n4. If the request is treated as a standard home visit, confirm the charges.\n\nA standard home visit may incur an inspection charge whether or not a repair is made. Check the guidance on the [home visit request page](https://www.q-aid.co.kr/service/visit/request) before booking. There is also an option you can select if you do not know the model name.\n\n## Checking the user manual and recall service history\n\nSearch for the user manual using the exact model name. You can find it under Quick Solutions \u003e Product User Manuals on Q-Aid. Check the manual for your model for explanations of storage modes and the display.\n\nYou can download manuals from the [Q-Aid product user manual search](https://www.q-aid.co.kr/solution/manualList). Finding a manual does not, by itself, establish recall eligibility. Check eligibility separately through the recall service.\n\n### Previous repairs versus completed recall service\n\nDo not assume the recall service was completed just because the product previously received A/S. Standard fault repairs and recall component replacements serve different purposes. It is also best to check the service history of a secondhand product or one for which a family member submitted a request.\n\n1. Check whether the previous work record lists any recall-related service.\n2. If you have no record, ask customer service how to check the service history.\n3. After this visit, keep a record of the service date and work performed.","content_html":"\u003cp\u003eAmong Dimchae kimchi refrigerators, \u003cstrong\u003etop-opening models manufactured before September 2005\u003c/strong\u003e should be checked for recall eligibility. Have the model name, manufacture date, contact numbers, and address ready, then request the free recall service through Q-Aid. No application deadline is listed on the request page.\u003c/p\u003e\n\u003cp\u003eThe eligibility criteria and number of models are based on a January 24, 2025 announcement by the Korea Consumer Agency and the Korean Agency for Technology and Standards.\u003c/p\u003e\n\u003ch2\u003e\n\u003ca href=\"#how-to-request-the-free-recall-service\" class=\"anchor\" id=\"how-to-request-the-free-recall-service\"\u003e\u003c/a\u003eHow to request the free recall service\u003c/h2\u003e\n\u003cp\u003eCheck your model on Q-Aid’s dedicated recall page before submitting a request. Q-Aid handles recall requests and service on behalf of Winia. For telephone assistance, call the Winia call center at 1588-9588.\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eCheck the product label for the model name and manufacture date.\u003c/li\u003e\n\u003cli\u003eOn the Q-Aid home page, find Service Request/Change \u0026gt; Kimchi Refrigerrator Recall Request.\u003c/li\u003e\n\u003cli\u003eCompare the model search result with the full model name printed on the product.\u003c/li\u003e\n\u003cli\u003eEnter your name, mobile phone number, another contact number, and address.\u003c/li\u003e\n\u003cli\u003eRead the personal information consent terms and submit your request.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eThe menu’s actual name is “Kimchi Refrigerator Recall Request.” On the request page, you can search using at least two characters of the model name. Do not register a similar model instead if your product does not appear in the search results.\u003c/p\u003e\n\u003cp\u003eYou can check the required fields on the \u003ca href=\"https://www.q-aid.co.kr/service/free/request\"\u003eQ-Aid recall request page\u003c/a\u003e. No separate deadline is shown on that page. You will receive information about the visit schedule after submitting your request.\u003c/p\u003e\n\u003ch2\u003e\n\u003ca href=\"#dimchae-recall-models-and-eligibility-criteria\" class=\"anchor\" id=\"dimchae-recall-models-and-eligibility-criteria\"\u003e\u003c/a\u003eDimchae recall models and eligibility criteria\u003c/h2\u003e\n\u003cp\u003eThe official announcement covers 412 top-opening models from the specified production period. Top-opening models have a lid that lifts from above. Do not determine eligibility by manufacture year alone; check the model name as well.\u003c/p\u003e\n\u003cp\u003eQ-Aid’s “Winia Co., Ltd. Old Kimchi Refrigerator Recall Request” states:\u003c/p\u003e\n\u003cblockquote\u003e\n\u003cp\u003eProducts requiring action: Models manufactured before September 2005\u003c/p\u003e\n\u003c/blockquote\u003e\n\u003cdiv class=\"overflow-x-auto\"\u003e\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eItem to check\u003c/th\u003e\n\u003cth\u003eWhat to compare\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Item to check\"\u003eProduct\u003c/td\u003e\n\u003ctd data-label=\"What to compare\"\u003eWinia Dimchae kimchi refrigerator\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Item to check\"\u003eDesign\u003c/td\u003e\n\u003ctd data-label=\"What to compare\"\u003eTop-opening model with a lid that lifts upward\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Item to check\"\u003eManufacture date\u003c/td\u003e\n\u003ctd data-label=\"What to compare\"\u003eOfficial criterion of manufacture before September 2005\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Item to check\"\u003eModel\u003c/td\u003e\n\u003ctd data-label=\"What to compare\"\u003eFull model name on the product and official search result\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Item to check\"\u003eIf eligibility is unclear\u003c/td\u003e\n\u003ctd data-label=\"What to compare\"\u003eGive the model name and manufacture date to customer service\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/div\u003e\n\u003cp\u003eThe model examples in the official promotional material are not a complete list. Do not rule out your product simply because it is not among the examples. If the manufacture month is close to the cutoff, ask the recall service center to confirm eligibility.\u003c/p\u003e\n\u003ch2\u003e\n\u003ca href=\"#labels-needed-to-check-the-dimchae-manufacture-year\" class=\"anchor\" id=\"labels-needed-to-check-the-dimchae-manufacture-year\"\u003e\u003c/a\u003eLabels needed to check the Dimchae manufacture year\u003c/h2\u003e\n\u003cp\u003eCheck the manufacture date on the label attached to the product itself. The official promotional material directs owners to check the production year on the side of the product. You can also find the model name on the energy efficiency rating label.\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eFind the product information label on the side.\u003c/li\u003e\n\u003cli\u003eWrite down the “model name” or “model designation” exactly as shown.\u003c/li\u003e\n\u003cli\u003eCheck the “year and month of manufacture” or “date of manufacture.”\u003c/li\u003e\n\u003cli\u003eTake a photo of the entire legible label.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eThe model designation shown in the official example is DD-C2205RT(B). The manufacture date in the same example is October 28, 2002. On your own product, check the characters inside the parentheses too.\u003c/p\u003e\n\u003ch3\u003e\n\u003ca href=\"#manufacture-date-versus-purchase-date\" class=\"anchor\" id=\"manufacture-date-versus-purchase-date\"\u003e\u003c/a\u003eManufacture date versus purchase date\u003c/h3\u003e\n\u003cp\u003eThe recall’s production-period criterion is separate from the purchase date. Do not use the receipt date alone to determine the manufacture month. The date a listing was posted on a shopping site cannot replace the manufacture date printed on the product.\u003c/p\u003e\n\u003cdiv class=\"overflow-x-auto\"\u003e\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eType of date\u003c/th\u003e\n\u003cth\u003eMeaning\u003c/th\u003e\n\u003cth\u003eHow to use it to check eligibility\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Type of date\"\u003eManufacture date\u003c/td\u003e\n\u003ctd data-label=\"Meaning\"\u003eDate the product was made\u003c/td\u003e\n\u003ctd data-label=\"How to use it to check eligibility\"\u003eCheck the label on the product\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Type of date\"\u003ePurchase date\u003c/td\u003e\n\u003ctd data-label=\"Meaning\"\u003eDate the product was bought\u003c/td\u003e\n\u003ctd data-label=\"How to use it to check eligibility\"\u003eDoes not replace the manufacture date\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Type of date\"\u003eShopping site listing date\u003c/td\u003e\n\u003ctd data-label=\"Meaning\"\u003eDate the sales information was posted\u003c/td\u003e\n\u003ctd data-label=\"How to use it to check eligibility\"\u003eDo not use it to determine eligibility\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/div\u003e\n\u003ch2\u003e\n\u003ca href=\"#what-to-do-based-on-your-findings\" class=\"anchor\" id=\"what-to-do-based-on-your-findings\"\u003e\u003c/a\u003eWhat to do based on your findings\u003c/h2\u003e\n\u003cp\u003eIf the label is unclear, request assistance rather than assuming the product is ineligible. An online answer estimating the year cannot replace an official check. Follow the steps below according to what you have confirmed.\u003c/p\u003e\n\u003cdiv class=\"overflow-x-auto\"\u003e\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eWhat you have confirmed\u003c/th\u003e\n\u003cth\u003eNext step\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"What you have confirmed\"\u003eProduction period, design, and model match the eligibility criteria\u003c/td\u003e\n\u003ctd data-label=\"Next step\"\u003eStop using the product and submit a recall request\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"What you have confirmed\"\u003eOnly the manufacture year is known\u003c/td\u003e\n\u003ctd data-label=\"Next step\"\u003eCheck the manufacture month and full model name\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"What you have confirmed\"\u003eThe label has worn off or fallen off\u003c/td\u003e\n\u003ctd data-label=\"Next step\"\u003eGive any remaining product information to customer service\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"What you have confirmed\"\u003eThe model does not appear in the search results\u003c/td\u003e\n\u003ctd data-label=\"Next step\"\u003eCheck what you entered, then request assistance\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"What you have confirmed\"\u003eThe product is an upright model or was made in a different period\u003c/td\u003e\n\u003ctd data-label=\"Next step\"\u003eAsk about fault or safety inspections separately from this recall\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/div\u003e\n\u003cp\u003eEligible products need recall service even if they are cooling normally. The Korean Agency for Technology and Standards advised owners to stop using eligible products. Details are available in the \u003ca href=\"https://www.kats.go.kr/content.do?cid=24965\u0026amp;cmsid=240\u0026amp;mode=view\u0026amp;page=13\"\u003ejoint announcement of January 24, 2025\u003c/a\u003e.\u003c/p\u003e\n\u003ch2\u003e\n\u003ca href=\"#recall-repair-disposal-and-standard-as-compared\" class=\"anchor\" id=\"recall-repair-disposal-and-standard-as-compared\"\u003e\u003c/a\u003eRecall repair, disposal, and standard A/S compared\u003c/h2\u003e\n\u003cp\u003eThe free recall service is a safety measure for the affected aging components. It does not mean that every fault will be repaired for free. The announcements checked also do not specify a replacement with a new product or a cash payment.\u003c/p\u003e\n\u003cdiv class=\"overflow-x-auto\"\u003e\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eService\u003c/th\u003e\n\u003cth\u003eOfficial guidance\u003c/th\u003e\n\u003cth\u003eWhat to confirm when making a request\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Service\"\u003eRecall repair\u003c/td\u003e\n\u003ctd data-label=\"Official guidance\"\u003eSafety inspection, including free replacement of aging components\u003c/td\u003e\n\u003ctd data-label=\"What to confirm when making a request\"\u003eEligibility and visit schedule\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Service\"\u003eDisposal of an eligible product\u003c/td\u003e\n\u003ctd data-label=\"Official guidance\"\u003eFree collection from your home if you want to dispose of it\u003c/td\u003e\n\u003ctd data-label=\"What to confirm when making a request\"\u003eWhether you want collection and the schedule\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Service\"\u003eStandard A/S\u003c/td\u003e\n\u003ctd data-label=\"Official guidance\"\u003eCharges may apply depending on warranty terms and the cause of the fault\u003c/td\u003e\n\u003ctd data-label=\"What to confirm when making a request\"\u003eVisit, repair, and parts charges\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/div\u003e\n\u003cp\u003eIf the product has another fault, explain it when submitting the recall request. It is best to confirm separately whether any additional work is free. The components of standard repair charges are listed in the \u003ca href=\"https://www.q-aid.co.kr/service/charge/1\"\u003eQ-Aid service charges guide\u003c/a\u003e.\u003c/p\u003e\n\u003ch2\u003e\n\u003ca href=\"#if-eligibility-is-unclear-or-the-product-has-a-problem\" class=\"anchor\" id=\"if-eligibility-is-unclear-or-the-product-has-a-problem\"\u003e\u003c/a\u003eIf eligibility is unclear or the product has a problem\u003c/h2\u003e\n\u003cp\u003eIf you cannot determine eligibility, ask the Winia call center to check. You can also request a Q-Aid home visit for a standard fault consultation. If you notice a problem such as a burning smell, stop using the product and describe the symptoms.\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eHave the model name and any manufacture date you can confirm ready.\u003c/li\u003e\n\u003cli\u003eRecord any symptoms you have noticed, such as smells, noises, or cooling problems.\u003c/li\u003e\n\u003cli\u003eSay first that the product needs to be checked for recall eligibility.\u003c/li\u003e\n\u003cli\u003eIf the request is treated as a standard home visit, confirm the charges.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eA standard home visit may incur an inspection charge whether or not a repair is made. Check the guidance on the \u003ca href=\"https://www.q-aid.co.kr/service/visit/request\"\u003ehome visit request page\u003c/a\u003e before booking. There is also an option you can select if you do not know the model name.\u003c/p\u003e\n\u003ch2\u003e\n\u003ca href=\"#checking-the-user-manual-and-recall-service-history\" class=\"anchor\" id=\"checking-the-user-manual-and-recall-service-history\"\u003e\u003c/a\u003eChecking the user manual and recall service history\u003c/h2\u003e\n\u003cp\u003eSearch for the user manual using the exact model name. You can find it under Quick Solutions \u0026gt; Product User Manuals on Q-Aid. Check the manual for your model for explanations of storage modes and the display.\u003c/p\u003e\n\u003cp\u003eYou can download manuals from the \u003ca href=\"https://www.q-aid.co.kr/solution/manualList\"\u003eQ-Aid product user manual search\u003c/a\u003e. Finding a manual does not, by itself, establish recall eligibility. Check eligibility separately through the recall service.\u003c/p\u003e\n\u003ch3\u003e\n\u003ca href=\"#previous-repairs-versus-completed-recall-service\" class=\"anchor\" id=\"previous-repairs-versus-completed-recall-service\"\u003e\u003c/a\u003ePrevious repairs versus completed recall service\u003c/h3\u003e\n\u003cp\u003eDo not assume the recall service was completed just because the product previously received A/S. Standard fault repairs and recall component replacements serve different purposes. It is also best to check the service history of a secondhand product or one for which a family member submitted a request.\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eCheck whether the previous work record lists any recall-related service.\u003c/li\u003e\n\u003cli\u003eIf you have no record, ask customer service how to check the service history.\u003c/li\u003e\n\u003cli\u003eAfter this visit, keep a record of the service date and work performed.\u003c/li\u003e\n\u003c/ol\u003e\n","tags":["Kitchenware","Household essentials","Product recall"],"faqs":[{"question":"Are all products made in 2005 subject to the recall?","answer":"Do not judge by the year of manufacture alone. The official criteria cover lid-type products made before September 2005, and you must also check the full model name."},{"question":"How can I check if the month of manufacture is September 2005?","answer":"Do not interpret the official wording as specifying a particular cutoff date. Give the service center the date of manufacture and model name shown on the product to confirm whether it is covered."},{"question":"Where can I find the model name?","answer":"Check the model name on the energy efficiency rating label. You can also find it under ‘model designation’ in the product information."},{"question":"Do I need to get the recall service even if the product works normally?","answer":"Products covered by the recall need action regardless of whether they work normally. The Korea Consumer Agency and the Korean Agency for Technology and Standards have advised users to stop using affected products and take safety measures."},{"question":"Will I get a new product in exchange if I use the recall service?","answer":"The notice I checked calls for a safety inspection, including free replacement of aging parts. It does not specify a new product exchange or cash payment."},{"question":"Can I dispose of the product instead of having it repaired?","answer":"The official announcement says free on-site pickup is available if you want to dispose of an affected product. When you make the request, check the available pickup dates and procedure."},{"question":"Can I apply if the product label has worn off?","answer":"Do not assume the product is excluded just because you cannot read the label. Ask customer service to check using any model information you still have."},{"question":"I had the product serviced before. Do I need to check again?","answer":"Check whether the previous work was part of the recall. A record of an ordinary repair alone does not confirm that the recall service was completed."},{"question":"Is regular on-site service free too?","answer":"Regular on-site service may incur a charge depending on the warranty terms and the cause of the problem. Check the charges before booking, as this is separate from the free recall service."}],"sources":[{"url":"https://www.q-aid.co.kr/service/free/request","title":"Q-Aid, submit a recall request for old Winia Co., Ltd. kimchi refrigerators","type":"source"},{"url":"https://www.kats.go.kr/content.do?cid=24965\u0026cmsid=240\u0026mode=view\u0026page=13","title":"Korean Agency for Technology and Standards, Be sure to check old kimchi refrigerators for fire risks when visiting your hometown during the Lunar New Year holiday, January 24, 2025","type":"source"},{"url":"https://www.isafe.go.kr/DATA/bbs/85/20250124090216689.pdf","title":"Joint press release by the Korea Consumer Agency and the Korean Agency for Technology and Standards, models subject to recall and how to check, January 24, 2025","type":"data_point"},{"url":"https://www.q-aid.co.kr/main","title":"Q-Aid, Winia call center and service menu","type":"source"},{"url":"https://www.q-aid.co.kr/service/visit/request","title":"Q-Aid, request an on-site service visit","type":"source"},{"url":"https://www.q-aid.co.kr/service/charge/1","title":"Q-Aid, criteria for calculating service fees","type":"source"},{"url":"https://www.q-aid.co.kr/solution/manualList","title":"Q-Aid, search for product user manuals","type":"source"}],"images":[{"id":1929,"url":"https://injoys.com/rails/active_storage/blobs/proxy/eyJfcmFpbHMiOnsiZGF0YSI6Mjk3MTMsInB1ciI6ImJsb2JfaWQifX0=--b2bbff0afbe6b2b88f86d3d6862826b68dcb6c45/ai-c8326a6a.webp","is_representative":true,"generation_method":"ai_photo","license":"ai_generated","mime_type":"image/webp","width":1536,"height":1024,"translations":{"ko":{"alt":"주방에서 여성이 지켜보는 가운데 기술자가 전원 플러그를 뽑은 뚜껑형 김치냉장고의 옆면을 점검한다.","caption":"리콜 대상이 확인되면 사용을 중지하고 리콜 전용 창구로 접수하세요.","description":null},"en":{"alt":"A technician inspects the side of an unplugged, open chest-style kimchi refrigerator while a woman watches in her kitchen.","caption":"If your appliance is subject to the recall, stop using it and contact the dedicated recall service.","description":null},"ja":{"alt":"台所で女性が見守る中、技術者が電源を抜いたふた付きキムチ冷蔵庫の側面を点検している。","caption":"リコール対象と確認できたら使用を中止し、専用窓口に申し込んでください。","description":null},"es":{"alt":"Un técnico revisa el lateral de un refrigerador de kimchi de tapa superior, abierto y desenchufado, mientras una mujer observa.","caption":"Si confirma que está sujeto a la retirada, deje de usarlo y contacte con el servicio específico.","description":null},"id":{"alt":"Teknisi memeriksa sisi kulkas kimchi bukaan atas yang terbuka dan tidak tersambung listrik, sementara seorang wanita mengamati.","caption":"Jika produk termasuk dalam penarikan, hentikan pemakaian dan hubungi layanan khusus penarikan.","description":null},"pt":{"alt":"Um técnico inspeciona a lateral de uma geladeira de kimchi com tampa aberta e fora da tomada, enquanto uma mulher observa.","caption":"Se o aparelho estiver abrangido pelo recall, pare de usá-lo e contate o canal exclusivo de atendimento.","description":null},"zh-hant":{"alt":"在廚房裡，一名女子看著技師檢查已拔除電源、上蓋掀開的臥式泡菜冰箱側面。","caption":"確認屬於召回範圍後，請停止使用並透過召回專用窗口提出申請。","description":null},"de":{"alt":"Ein Techniker prüft die Seite eines geöffneten, ausgesteckten Kimchi-Kühlschranks mit Klappdeckel, während eine Frau zusieht.","caption":"Ist das Gerät vom Rückruf betroffen, nutzen Sie es nicht weiter und wenden Sie sich an die Rückrufstelle.","description":null}}},{"id":1930,"url":"https://injoys.com/rails/active_storage/blobs/proxy/eyJfcmFpbHMiOnsiZGF0YSI6Mjk3MTksInB1ciI6ImJsb2JfaWQifX0=--fdc61047899078ad3745e6bef498366d64aeada2/ai-3e17d3ca.webp","is_representative":false,"generation_method":"ai_semi","license":"ai_generated","mime_type":"image/webp","width":1536,"height":1024,"translations":{"ko":{"alt":"아파트 입구에서 작업자 두 명이 오래된 뚜껑형 김치냉장고를 손수레에 실어 옮기고, 주민이 지켜본다.","caption":"폐기를 원한다면 상담원에게 그 뜻을 전달하세요.","description":null},"en":{"alt":"Two workers wheel an old top-opening kimchi refrigerator from an apartment entrance as a resident watches.","caption":"Tell the representative if you want the unit disposed of.","description":null},"ja":{"alt":"集合住宅の玄関先で、作業員2人が古い上開き式キムチ冷蔵庫を台車で運び、住人が見守っている。","caption":"廃棄を希望する場合は、相談員にその旨を伝えてください。","description":null},"es":{"alt":"Dos trabajadores trasladan un viejo refrigerador de kimchi de apertura superior mientras una vecina observa.","caption":"Si desea desechar el aparato, comuníqueselo al personal de atención.","description":null},"id":{"alt":"Dua petugas membawa kulkas kimchi bukaan atas yang sudah tua dengan troli, sementara seorang penghuni mengamati.","caption":"Sampaikan kepada petugas jika Anda ingin unit tersebut dibuang.","description":null},"pt":{"alt":"Dois funcionários levam um refrigerador de kimchi antigo com abertura superior num carrinho, enquanto uma moradora observa.","caption":"Se quiser descartar o aparelho, informe isso ao atendente.","description":null},"zh-hant":{"alt":"兩名工作人員用推車搬運舊式上掀蓋泡菜冰箱，一名住戶在公寓門口看著。","caption":"如希望廢棄產品，請告知客服人員。","description":null},"de":{"alt":"Zwei Mitarbeiter transportieren einen alten Kimchi-Kühlschrank mit Deckel auf einer Sackkarre, während eine Bewohnerin zusieht.","caption":"Teilen Sie dem Kundendienst mit, wenn Sie das Gerät entsorgen lassen möchten.","description":null}}}],"published_at":"2026-10-18T20:22:03+09:00","updated_at":"2026-10-18T20:22:03+09:00","license":"cc_by","translation_status":"reviewed","available_locales":["ko","en","ja","es"],"data_locales":["ko","en","ja","es","id","pt","zh-hant","de"],"url":"https://injoys.com/en/articles/dimchae-kimchi-refrigerator-recall-check-and-request"}