{"content_id":"bpd6pvnvsd","slug":"empathetic-conversation-listening-before-advice","locale":"en","schema_type":"HowTo","category":"how_to","category_name":"How-to","title":"Empathetic Conversations: Listening to Family and Colleagues","summary":"Empathetic conversation involves listening to someone, checking your understanding of what they said, and asking what help they need. The listening steps and common mistakes for family and colleagues are based on research into how AI expresses empathy.","sponsorship_disclosure":null,"affiliate_disclosure":null,"commerce_disclosure":null,"author":{"name":"Injoys Editorial Team","url":"https://injoys.com/ko/about"},"key_points":["Listen until the other person has finished speaking, and hold off on judging or suggesting solutions for a moment.","Briefly restate the main point of what you heard to check your understanding.","Ask if your guess about their feelings is right, and adjust it based on what they say.","Ask whether they need you to listen or offer advice.","Offer suggestions when they want advice, and leave the choice to them."],"content_markdown":"Empathetic conversation starts with listening before offering advice. Briefly reflect back what the other person says and check whether you understood their feelings correctly. Distinguishing AI's warm responses from trust between people can help you choose how to respond to family members and colleagues.\n\nThe research findings described here are based on a paper released on June 25, 2025.\n\n## What is an empathetic conversation?\n\nAn empathetic conversation seeks to understand another person's experience from their perspective. Briefly restating what you heard is called reflective listening. You can check the other person's response to see whether you understood what they meant.\n\nSimple acknowledgments and reflective listening serve different purposes. An acknowledgment signals that you are still listening. Reflective listening shows specifically what you understood.\n\n| Type of response | Practice phrase | Role in the conversation |\n|---|---|---|\n| Acknowledgment | So that happened. | Signals that you are listening |\n| Restating the situation | You didn't get a chance to explain what you had prepared. | Checks the key point of the event |\n| Checking feelings | Did you feel hurt that your opinion wasn't addressed? | Checks your guess about their feelings |\n| Checking what would help | Would you rather I keep listening for now? | Checks what response the other person wants |\n\nPrinciples of listening can be found in Chapter 3 of SAMHSA's TIP 35. That document explains listening methods used in motivational interviewing. The sample conversations below are practice phrases that apply those principles to everyday life. The therapeutic effects of counseling should not be assumed to apply unchanged to everyday conversation. [TIP 35 Chapter 3](https://www.ncbi.nlm.nih.gov/books/NBK571068/)\n\n## How can AI's expressions of empathy help?\n\nAI's expressions of empathy can make users feel heard. AI companions are conversation services designed for emotional interaction. Replika is one such service.\n\nThe paper AI Companions Reduce Loneliness reported reduced loneliness after conversations. Feeling heard was a factor that explained this effect. However, the study did not test whether AI experiences emotions.\n\nIn a one-week experiment included in the paper, relief immediately after a conversation occurred repeatedly. No evidence was observed that the effect lasted during periods without conversation. Temporary comfort should therefore be distinguished from lasting improvement in loneliness. [Original study](https://www.hbs.edu/ris/Publication%20Files/AI%20Companions%20Reduce%20Loneliness%2011.7.2025_57451c02-8047-4e0d-abfc-55841f64166d.pdf)\n\nThese findings alone do not show that AI is better at empathy than people. Warm responses and accurate advice also need to be evaluated separately. Do not assume an answer is factually correct just because it was comforting.\n\n## How to start an empathetic conversation\n\nListen to the other person, check what you understood, and then offer help. You can use the following steps when a family member or colleague shares a concern. Focus on adjusting your response to what they say rather than following a fixed script.\n\n1. Listen until the other person finishes speaking. Do not miss what they say next because you are preparing a rebuttal or solution.\n2. Briefly restate the main point. Do not add intentions or causes that the other person has not mentioned.\n3. Check whether you have guessed their feelings correctly. If they say you have not, revise your interpretation.\n4. Ask what kind of help they need. Check whether they want to talk more or look for a solution together.\n5. Offer suggestions when they want advice. Leave room for the other person to decide whether to follow them.\n\n### When a family member talks about a tiring day\n\nStart by finding out what was difficult rather than offering a solution. The following is a practice conversation, not a real case. It includes a moment when the other person corrects an assumption about their feelings.\n\n- Other person: Work kept piling up today, and I'm exhausted.\n- Listener: Did all that work piling up put a lot of pressure on you?\n- Other person: It wasn't so much the pressure. I felt hurt that I was handling it alone.\n- Listener: You felt hurt about having to handle it alone.\n- Listener: Would you rather I keep listening for now?\n\nThe key part of this conversation is correcting the first guess about the person's feelings. Empathy is not a test of whether you can guess someone's innermost feelings on the first try. Practice listening in a way that lets you correct a mistaken interpretation.\n\n## Comparing empathy and agreement\n\nUnderstanding someone's feelings does not mean agreeing with their judgment. You can acknowledge that they feel hurt while looking more closely at what caused the situation. When you express a different opinion after showing empathy, distinguish feelings from facts.\n\n| Category | What you check | Practice phrase |\n|---|---|---|\n| Empathy | The feelings the other person experienced | You felt hurt that your opinion wasn't taken into account. |\n| Checking facts | What actually happened | What response did you get at the meeting? |\n| Agreement | A judgment about the situation | I agree with the schedule you described. |\n| Advice | An action to take next | I suggest a way to share your opinion before the next meeting. |\n\nFor example, a colleague may say they were deliberately excluded. Hearing that they felt left out does not confirm the other person's intentions. Listen to their feelings first, then check the facts needed to make a judgment separately.\n\n## Common mistakes in empathetic conversations\n\nAvoid settling on an interpretation without checking what you heard. Reflective listening is a way to check your understanding of what the other person means. If they explain it differently, do not cling to your first interpretation.\n\n| Common mistake | What it misses | What to do instead |\n|---|---|---|\n| Repeating the same acknowledgment | The specific details of the story | Briefly restate the main point you heard |\n| Assuming you know how they feel | Differences in what the other person feels | Check whether your guess is right |\n| Immediately describing your own experience | The part of the story the other person has not finished telling | Share your experience after they finish speaking |\n| Offering advice first | The help they want right now | Check whether they need listening or a solution |\n| Joining in criticizing someone else | Intentions and facts that have not been confirmed | Distinguish acknowledging feelings from judging facts |\n\nChanging how you speak will not resolve every conflict. If the conversation is about dividing up work, the actual division of work also needs to be discussed. Do not treat an expression of empathy as if it resolves the problem.\n\n## How to talk when the listener is tired too\n\nIf you cannot listen attentively, agree on a time to talk. Listening to someone does not mean you are obligated to respond immediately at any time. You can explain how you are feeling and suggest a way to continue the conversation.\n\n1. Briefly explain your current state. You can say that you are too tired to concentrate.\n2. Decide together when to talk again. Suggest a time you can realistically keep.\n3. Bring up the conversation yourself at the agreed time. You can pick up from what you heard earlier.\n\nYou can use this practice phrase: “I'm too tired to concentrate right now. Could we continue talking after I've rested for a while?” If the other person explains what help they need now, agree on what you can manage.\n\n## What to check after the conversation\n\nAfter an empathetic conversation, focus less on how well you spoke and more on whether you checked your understanding. A conversation does not have to make the other person feel better right away to be successful. Review the following points and decide what to do differently next time.\n\n- Check whether you offered a solution before the other person finished speaking.\n- Distinguish what the other person said from what you inferred.\n- Consider whether you corrected your wording when you misunderstood their feelings.\n- Check whether you offered a suggestion after they said they wanted advice.\n- If you agreed to talk later, check whether you kept that promise.","content_html":"\u003cp\u003eEmpathetic conversation starts with listening before offering advice. Briefly reflect back what the other person says and check whether you understood their feelings correctly. Distinguishing AI's warm responses from trust between people can help you choose how to respond to family members and colleagues.\u003c/p\u003e\n\u003cp\u003eThe research findings described here are based on a paper released on June 25, 2025.\u003c/p\u003e\n\u003ch2\u003e\n\u003ca href=\"#what-is-an-empathetic-conversation\" class=\"anchor\" id=\"what-is-an-empathetic-conversation\"\u003e\u003c/a\u003eWhat is an empathetic conversation?\u003c/h2\u003e\n\u003cp\u003eAn empathetic conversation seeks to understand another person's experience from their perspective. Briefly restating what you heard is called reflective listening. You can check the other person's response to see whether you understood what they meant.\u003c/p\u003e\n\u003cp\u003eSimple acknowledgments and reflective listening serve different purposes. An acknowledgment signals that you are still listening. Reflective listening shows specifically what you understood.\u003c/p\u003e\n\u003cdiv class=\"overflow-x-auto\"\u003e\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eType of response\u003c/th\u003e\n\u003cth\u003ePractice phrase\u003c/th\u003e\n\u003cth\u003eRole in the conversation\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Type of response\"\u003eAcknowledgment\u003c/td\u003e\n\u003ctd data-label=\"Practice phrase\"\u003eSo that happened.\u003c/td\u003e\n\u003ctd data-label=\"Role in the conversation\"\u003eSignals that you are listening\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Type of response\"\u003eRestating the situation\u003c/td\u003e\n\u003ctd data-label=\"Practice phrase\"\u003eYou didn't get a chance to explain what you had prepared.\u003c/td\u003e\n\u003ctd data-label=\"Role in the conversation\"\u003eChecks the key point of the event\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Type of response\"\u003eChecking feelings\u003c/td\u003e\n\u003ctd data-label=\"Practice phrase\"\u003eDid you feel hurt that your opinion wasn't addressed?\u003c/td\u003e\n\u003ctd data-label=\"Role in the conversation\"\u003eChecks your guess about their feelings\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Type of response\"\u003eChecking what would help\u003c/td\u003e\n\u003ctd data-label=\"Practice phrase\"\u003eWould you rather I keep listening for now?\u003c/td\u003e\n\u003ctd data-label=\"Role in the conversation\"\u003eChecks what response the other person wants\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/div\u003e\n\u003cp\u003ePrinciples of listening can be found in Chapter 3 of SAMHSA's TIP 35. That document explains listening methods used in motivational interviewing. The sample conversations below are practice phrases that apply those principles to everyday life. The therapeutic effects of counseling should not be assumed to apply unchanged to everyday conversation. \u003ca href=\"https://www.ncbi.nlm.nih.gov/books/NBK571068/\"\u003eTIP 35 Chapter 3\u003c/a\u003e\u003c/p\u003e\n\u003ch2\u003e\n\u003ca href=\"#how-can-ais-expressions-of-empathy-help\" class=\"anchor\" id=\"how-can-ais-expressions-of-empathy-help\"\u003e\u003c/a\u003eHow can AI's expressions of empathy help?\u003c/h2\u003e\n\u003cp\u003eAI's expressions of empathy can make users feel heard. AI companions are conversation services designed for emotional interaction. Replika is one such service.\u003c/p\u003e\n\u003cp\u003eThe paper AI Companions Reduce Loneliness reported reduced loneliness after conversations. Feeling heard was a factor that explained this effect. However, the study did not test whether AI experiences emotions.\u003c/p\u003e\n\u003cp\u003eIn a one-week experiment included in the paper, relief immediately after a conversation occurred repeatedly. No evidence was observed that the effect lasted during periods without conversation. Temporary comfort should therefore be distinguished from lasting improvement in loneliness. \u003ca href=\"https://www.hbs.edu/ris/Publication%20Files/AI%20Companions%20Reduce%20Loneliness%2011.7.2025_57451c02-8047-4e0d-abfc-55841f64166d.pdf\"\u003eOriginal study\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eThese findings alone do not show that AI is better at empathy than people. Warm responses and accurate advice also need to be evaluated separately. Do not assume an answer is factually correct just because it was comforting.\u003c/p\u003e\n\u003ch2\u003e\n\u003ca href=\"#how-to-start-an-empathetic-conversation\" class=\"anchor\" id=\"how-to-start-an-empathetic-conversation\"\u003e\u003c/a\u003eHow to start an empathetic conversation\u003c/h2\u003e\n\u003cp\u003eListen to the other person, check what you understood, and then offer help. You can use the following steps when a family member or colleague shares a concern. Focus on adjusting your response to what they say rather than following a fixed script.\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eListen until the other person finishes speaking. Do not miss what they say next because you are preparing a rebuttal or solution.\u003c/li\u003e\n\u003cli\u003eBriefly restate the main point. Do not add intentions or causes that the other person has not mentioned.\u003c/li\u003e\n\u003cli\u003eCheck whether you have guessed their feelings correctly. If they say you have not, revise your interpretation.\u003c/li\u003e\n\u003cli\u003eAsk what kind of help they need. Check whether they want to talk more or look for a solution together.\u003c/li\u003e\n\u003cli\u003eOffer suggestions when they want advice. Leave room for the other person to decide whether to follow them.\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch3\u003e\n\u003ca href=\"#when-a-family-member-talks-about-a-tiring-day\" class=\"anchor\" id=\"when-a-family-member-talks-about-a-tiring-day\"\u003e\u003c/a\u003eWhen a family member talks about a tiring day\u003c/h3\u003e\n\u003cp\u003eStart by finding out what was difficult rather than offering a solution. The following is a practice conversation, not a real case. It includes a moment when the other person corrects an assumption about their feelings.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eOther person: Work kept piling up today, and I'm exhausted.\u003c/li\u003e\n\u003cli\u003eListener: Did all that work piling up put a lot of pressure on you?\u003c/li\u003e\n\u003cli\u003eOther person: It wasn't so much the pressure. I felt hurt that I was handling it alone.\u003c/li\u003e\n\u003cli\u003eListener: You felt hurt about having to handle it alone.\u003c/li\u003e\n\u003cli\u003eListener: Would you rather I keep listening for now?\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eThe key part of this conversation is correcting the first guess about the person's feelings. Empathy is not a test of whether you can guess someone's innermost feelings on the first try. Practice listening in a way that lets you correct a mistaken interpretation.\u003c/p\u003e\n\u003ch2\u003e\n\u003ca href=\"#comparing-empathy-and-agreement\" class=\"anchor\" id=\"comparing-empathy-and-agreement\"\u003e\u003c/a\u003eComparing empathy and agreement\u003c/h2\u003e\n\u003cp\u003eUnderstanding someone's feelings does not mean agreeing with their judgment. You can acknowledge that they feel hurt while looking more closely at what caused the situation. When you express a different opinion after showing empathy, distinguish feelings from facts.\u003c/p\u003e\n\u003cdiv class=\"overflow-x-auto\"\u003e\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c/th\u003e\n\u003cth\u003eWhat you check\u003c/th\u003e\n\u003cth\u003ePractice phrase\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Category\"\u003eEmpathy\u003c/td\u003e\n\u003ctd data-label=\"What you check\"\u003eThe feelings the other person experienced\u003c/td\u003e\n\u003ctd data-label=\"Practice phrase\"\u003eYou felt hurt that your opinion wasn't taken into account.\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Category\"\u003eChecking facts\u003c/td\u003e\n\u003ctd data-label=\"What you check\"\u003eWhat actually happened\u003c/td\u003e\n\u003ctd data-label=\"Practice phrase\"\u003eWhat response did you get at the meeting?\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Category\"\u003eAgreement\u003c/td\u003e\n\u003ctd data-label=\"What you check\"\u003eA judgment about the situation\u003c/td\u003e\n\u003ctd data-label=\"Practice phrase\"\u003eI agree with the schedule you described.\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Category\"\u003eAdvice\u003c/td\u003e\n\u003ctd data-label=\"What you check\"\u003eAn action to take next\u003c/td\u003e\n\u003ctd data-label=\"Practice phrase\"\u003eI suggest a way to share your opinion before the next meeting.\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/div\u003e\n\u003cp\u003eFor example, a colleague may say they were deliberately excluded. Hearing that they felt left out does not confirm the other person's intentions. Listen to their feelings first, then check the facts needed to make a judgment separately.\u003c/p\u003e\n\u003ch2\u003e\n\u003ca href=\"#common-mistakes-in-empathetic-conversations\" class=\"anchor\" id=\"common-mistakes-in-empathetic-conversations\"\u003e\u003c/a\u003eCommon mistakes in empathetic conversations\u003c/h2\u003e\n\u003cp\u003eAvoid settling on an interpretation without checking what you heard. Reflective listening is a way to check your understanding of what the other person means. If they explain it differently, do not cling to your first interpretation.\u003c/p\u003e\n\u003cdiv class=\"overflow-x-auto\"\u003e\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCommon mistake\u003c/th\u003e\n\u003cth\u003eWhat it misses\u003c/th\u003e\n\u003cth\u003eWhat to do instead\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Common mistake\"\u003eRepeating the same acknowledgment\u003c/td\u003e\n\u003ctd data-label=\"What it misses\"\u003eThe specific details of the story\u003c/td\u003e\n\u003ctd data-label=\"What to do instead\"\u003eBriefly restate the main point you heard\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Common mistake\"\u003eAssuming you know how they feel\u003c/td\u003e\n\u003ctd data-label=\"What it misses\"\u003eDifferences in what the other person feels\u003c/td\u003e\n\u003ctd data-label=\"What to do instead\"\u003eCheck whether your guess is right\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Common mistake\"\u003eImmediately describing your own experience\u003c/td\u003e\n\u003ctd data-label=\"What it misses\"\u003eThe part of the story the other person has not finished telling\u003c/td\u003e\n\u003ctd data-label=\"What to do instead\"\u003eShare your experience after they finish speaking\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Common mistake\"\u003eOffering advice first\u003c/td\u003e\n\u003ctd data-label=\"What it misses\"\u003eThe help they want right now\u003c/td\u003e\n\u003ctd data-label=\"What to do instead\"\u003eCheck whether they need listening or a solution\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd data-label=\"Common mistake\"\u003eJoining in criticizing someone else\u003c/td\u003e\n\u003ctd data-label=\"What it misses\"\u003eIntentions and facts that have not been confirmed\u003c/td\u003e\n\u003ctd data-label=\"What to do instead\"\u003eDistinguish acknowledging feelings from judging facts\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/div\u003e\n\u003cp\u003eChanging how you speak will not resolve every conflict. If the conversation is about dividing up work, the actual division of work also needs to be discussed. Do not treat an expression of empathy as if it resolves the problem.\u003c/p\u003e\n\u003ch2\u003e\n\u003ca href=\"#how-to-talk-when-the-listener-is-tired-too\" class=\"anchor\" id=\"how-to-talk-when-the-listener-is-tired-too\"\u003e\u003c/a\u003eHow to talk when the listener is tired too\u003c/h2\u003e\n\u003cp\u003eIf you cannot listen attentively, agree on a time to talk. Listening to someone does not mean you are obligated to respond immediately at any time. You can explain how you are feeling and suggest a way to continue the conversation.\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eBriefly explain your current state. You can say that you are too tired to concentrate.\u003c/li\u003e\n\u003cli\u003eDecide together when to talk again. Suggest a time you can realistically keep.\u003c/li\u003e\n\u003cli\u003eBring up the conversation yourself at the agreed time. You can pick up from what you heard earlier.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eYou can use this practice phrase: “I'm too tired to concentrate right now. Could we continue talking after I've rested for a while?” If the other person explains what help they need now, agree on what you can manage.\u003c/p\u003e\n\u003ch2\u003e\n\u003ca href=\"#what-to-check-after-the-conversation\" class=\"anchor\" id=\"what-to-check-after-the-conversation\"\u003e\u003c/a\u003eWhat to check after the conversation\u003c/h2\u003e\n\u003cp\u003eAfter an empathetic conversation, focus less on how well you spoke and more on whether you checked your understanding. A conversation does not have to make the other person feel better right away to be successful. Review the following points and decide what to do differently next time.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eCheck whether you offered a solution before the other person finished speaking.\u003c/li\u003e\n\u003cli\u003eDistinguish what the other person said from what you inferred.\u003c/li\u003e\n\u003cli\u003eConsider whether you corrected your wording when you misunderstood their feelings.\u003c/li\u003e\n\u003cli\u003eCheck whether you offered a suggestion after they said they wanted advice.\u003c/li\u003e\n\u003cli\u003eIf you agreed to talk later, check whether you kept that promise.\u003c/li\u003e\n\u003c/ul\u003e\n","tags":["Organizational culture","Generative AI","Habit Formation","Empathy"],"faqs":[{"question":"What can I say to start an empathetic conversation?","answer":"After the other person has finished speaking, briefly recap the main point of what you heard. Don't just nod along; check what was difficult for them."},{"question":"Does reflective listening mean repeating the other person's words verbatim?","answer":"It means briefly reflecting back the main point or emotion to check what you've understood. Don't present intentions the other person hasn't expressed as fact."},{"question":"What should I do if I misread the other person's feelings?","answer":"Listen to their explanation and adjust your wording. Focus on listening so they can correct your interpretation, rather than getting it exactly right the first time."},{"question":"Do I have to agree with the other person's views to empathize?","answer":"Understanding someone's feelings and agreeing with their assessment of the facts are separate things. You can acknowledge that they feel hurt while separately checking what caused the incident or what someone else intended."},{"question":"Should I avoid giving advice even when I can see a solution?","answer":"This approach doesn't rule out advice. Check whether the other person wants to talk more or wants a solution before making a suggestion."},{"question":"Can talking with AI reduce loneliness?","answer":"A study published in 2025 observed a reduction in loneliness immediately after talking with AI. In a week-long experiment, no evidence was found that the effect persisted while people were not talking to AI."},{"question":"Does a warm response from AI mean it has feelings?","answer":"A warm response alone does not establish that AI experiences emotions. The comfort a user feels and whether AI experiences emotions are separate things."},{"question":"What should you say if you're listening but feel tired too?","answer":"Explain that you're having trouble focusing right now and agree on when to talk again. At the agreed time, be the first to bring it up."}],"sources":[{"url":"https://www.hbs.edu/ris/Publication%20Files/AI%20Companions%20Reduce%20Loneliness%2011.7.2025_57451c02-8047-4e0d-abfc-55841f64166d.pdf","title":"AI Companions Reduce Loneliness, Journal of Consumer Research, published online ahead of print on June 25, 2025","type":"source"},{"url":"https://www.ncbi.nlm.nih.gov/books/NBK571068/","title":"SAMHSA TIP 35, Chapter 3: Motivational Interviewing as a Counseling Style","type":"source"}],"images":[{"id":1746,"url":"https://injoys.com/rails/active_storage/blobs/proxy/eyJfcmFpbHMiOnsiZGF0YSI6MjY2NDQsInB1ciI6ImJsb2JfaWQifX0=--af9c56876bf05c4be7874160fa82348ed7243f35/ai-a91df1f2.webp","is_representative":true,"generation_method":"ai_photo","license":"ai_generated","mime_type":"image/webp","width":1536,"height":1024,"translations":{"ko":{"alt":"가을 풍경이 보이는 부엌에서 여성이 식탁에 앉아 말하고, 맞은편 남성이 귀 기울인다.","caption":"상대가 말을 마칠 때까지 듣고 조언은 잠시 미루세요.","description":null},"en":{"alt":"A woman speaks at a kitchen table while a man listens attentively, with autumn trees outside the window.","caption":"Listen until the other person finishes speaking, and hold off on advice.","description":null},"ja":{"alt":"秋の木々が見える台所で、テーブルに座った女性が話し、向かいの男性が耳を傾けている。","caption":"相手が話し終えるまで聞き、助言はひとまず控えましょう。","description":null},"es":{"alt":"Una mujer habla en la mesa de la cocina mientras un hombre la escucha atento; se ven árboles otoñales por la ventana.","caption":"Escucha hasta que la otra persona termine de hablar y deja los consejos para después.","description":null},"id":{"alt":"Seorang perempuan berbicara di meja dapur sementara seorang pria mendengarkan; pepohonan musim gugur tampak di luar.","caption":"Dengarkan sampai lawan bicara selesai berbicara sebelum memberi saran.","description":null},"pt":{"alt":"Uma mulher fala à mesa da cozinha enquanto um homem a escuta com atenção; árvores de outono aparecem pela janela.","caption":"Ouça até a outra pessoa terminar de falar e deixe os conselhos para depois.","description":null},"zh-hant":{"alt":"廚房餐桌旁，一名女子說話，對面的男子專注聆聽；窗外可見秋天的樹木。","caption":"先聽對方說完，再考慮是否提出建議。","description":null},"de":{"alt":"Eine Frau spricht am Küchentisch, während ein Mann aufmerksam zuhört; draußen sind herbstliche Bäume zu sehen.","caption":"Höre zu, bis dein Gegenüber ausgesprochen hat, und halte Ratschläge zunächst zurück.","description":null}}},{"id":1747,"url":"https://injoys.com/rails/active_storage/blobs/proxy/eyJfcmFpbHMiOnsiZGF0YSI6MjY2NTAsInB1ciI6ImJsb2JfaWQifX0=--b136cc7a956aa54954e1cd2bdade29cc56b7fe5c/ai-51b9360c.webp","is_representative":false,"generation_method":"ai_semi","license":"ai_generated","mime_type":"image/webp","width":1536,"height":1024,"translations":{"ko":{"alt":"회의실 탁자에서 손짓하며 말하는 남성과 그를 바라보며 손바닥을 펼친 여성","caption":"계속 들어주길 바라는지, 조언이 필요한지 먼저 물어보세요.","description":null},"en":{"alt":"A man gestures as he speaks across a meeting table while a woman listens with an open hand","caption":"Ask whether the other person wants you to keep listening or offer advice.","description":null},"ja":{"alt":"会議室のテーブルで身振りを交えて話す男性と、手のひらを開いて耳を傾ける女性","caption":"話を聞き続けてほしいのか、助言が必要なのかを尋ねましょう。","description":null},"es":{"alt":"Un hombre gesticula mientras habla junto a una mesa de reuniones; una mujer lo escucha con la mano abierta","caption":"Pregunta si la otra persona prefiere que sigas escuchando o que le des un consejo.","description":null},"id":{"alt":"Pria berbicara sambil menggerakkan tangan di meja rapat, sementara perempuan menyimak dengan telapak tangan terbuka","caption":"Tanyakan apakah ia ingin terus didengarkan atau membutuhkan saran.","description":null},"pt":{"alt":"Um homem gesticula ao falar à mesa de reunião, enquanto uma mulher o escuta com a mão aberta","caption":"Pergunte se a outra pessoa quer que você continue ouvindo ou ofereça um conselho.","description":null},"zh-hant":{"alt":"男子在會議桌旁比手勢說話，女子攤開手掌注視並聆聽","caption":"先問對方希望你繼續聆聽，還是提供建議。","description":null},"de":{"alt":"Ein Mann spricht gestikulierend am Besprechungstisch, während eine Frau ihm mit offener Hand zuhört","caption":"Frag nach, ob dein Gegenüber weiterreden möchte oder einen Rat braucht.","description":null}}}],"published_at":"2026-10-10T23:55:04+09:00","updated_at":"2026-10-10T23:55:04+09:00","license":"cc_by","translation_status":"reviewed","available_locales":["ko","en","ja","es"],"data_locales":["ko","en","ja","es","id","pt","zh-hant","de"],"url":"https://injoys.com/en/articles/empathetic-conversation-listening-before-advice"}